Free Worldwide Shipping

Monsoon provides Free Worldwide Shipping on eligible orders. There is no standard shipping charge added for worldwide delivery under this service.

Order Processing Time

Orders are usually processed within 1–3 days after your order is placed. Processing time includes order review, payment confirmation, item preparation, and packing before shipment.

Processing may take longer during high-volume periods, promotional events, holidays, or when additional order review is required.

Estimated Delivery Time

Estimated delivery time is 2–5 days after the order has been processed and shipped.

Delivery estimates may vary depending on destination, local delivery conditions, customs review where applicable, weather, holidays, or other circumstances outside standard transit handling.

Shipping Destinations

Monsoon ships worldwide through our Free Worldwide Shipping service. If an order cannot be delivered to a specific location, our customer support team will contact you using the order information provided at checkout.

• Please enter a complete and accurate shipping address at checkout.
• Include apartment, suite, building, or unit details when applicable.
• Use a valid email address so we can contact you about your order if needed.

Shipping Rates

Standard worldwide shipping is free. Monsoon does not charge customers separately for customs duties, import taxes, brokerage fees, or other government charges under our Free Worldwide Shipping service.

Tracking Information

Once your order has shipped, tracking information will be updated when available. Tracking updates may take 1–3 days after shipment to appear or refresh.

If your tracking information does not update right away, please allow time for the shipping system to receive and display the latest scan.

Wrong or Incomplete Address

Customers are responsible for entering the correct delivery details at checkout. Please review your shipping address carefully before placing your order.

If you notice an incorrect or incomplete address, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible after an order has been processed or shipped.

Customs, Duties, and Taxes

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If these fees occur, they will be covered by us.

Customers should not be charged separately by Monsoon for these costs under our Free Worldwide Shipping service. If you receive a request for customs-related payment connected to your order, please contact us before making any payment.

Lost, Delayed, or Damaged Packages

If your package appears delayed, missing, damaged, or delivered incorrectly, please contact Monsoon customer support so we can review the issue.

• Email us at [email protected].
• Include your full name and order number.
• Provide the email address used at checkout.
• Attach photos of damaged packaging or items, if applicable.
• Include any tracking details or delivery messages you received.

Contact Us