Contact Us

Customer Care

Contact Us

We’re here to help with your Monsoon shopping experience. Whether you have a question about an order, delivery, a return, an exchange, a product, or your account, our customer support team will be happy to assist.

Email Monsoon Support

For customer support, please email us directly. We aim to respond within 24–48 hours during our customer service hours.

What to Include in Your Message

To help us review your request as quickly as possible, please include the details that best match your question.

  • Your full name and email address used at checkout
  • Your order number, if your message is about an order
  • A clear description of what you need help with
  • Product name, size, color, or item details, if relevant
  • Photos or screenshots, if they help explain the issue

How We Can Help

Order Support

Contact us for help with order questions, order details, item issues, or general purchase support.

Shipping Support

Ask us about shipping questions related to your Monsoon order, delivery status, or delivery details.

Returns & Exchanges

We can help with return and exchange questions, including what information to include when contacting support.

Product Questions

Need help with sizing, colors, product details, or choosing the right item? Send us your question.

Account Help

Reach out if you need assistance with account-related questions or customer information connected to your order.

General Support

Not sure where your question fits? Email us and we’ll guide you to the right next step.

Use the Contact Form

Use the contact form on this page if you prefer to send your message directly through the website. Please include your order number and the email address used at checkout when your question relates to an order.

Customer Service Hours

Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM. Messages received outside these hours will be reviewed during the next available support period.

Your Privacy

Please only share information needed to help us review your request. Customer details are used to respond to your support inquiry and assist with the topic you contact us about.

Thank you for contacting Monsoon. We appreciate your message and will do our best to help you with your customer support request.