Information We Collect

Monsoon may collect information that you provide directly, information related to your order, and basic website-use information collected through cookies and similar technologies.

• Contact details, such as your name, email address, billing details, and delivery details
• Order information, including purchased items, order number, transaction details, and customer support requests
• Account information, if you create or use an account on our website
• Messages, photos, or other information you send when contacting customer service
• Website-use information, such as pages viewed, device type, browser type, and general interaction data

How We Use Your Information

Monsoon uses customer information to operate our store, process orders, provide customer support, improve the shopping experience, and communicate with customers when needed.

• To process, confirm, fulfill, and manage orders
• To provide order updates and customer service support
• To respond to questions about products, orders, shipping, returns, exchanges, and account help
• To help detect, prevent, and review potentially fraudulent or unauthorized activity
• To improve website performance, product presentation, and customer experience
• To send marketing emails when you have subscribed or otherwise provided permission

Order Processing

When you place an order with Monsoon, we use your order and contact information to confirm the purchase, prepare the order, communicate about order details, and provide support if questions arise.

Please make sure the information you provide at checkout is accurate so we can process your order and respond to any customer service request connected to your purchase.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment services. Monsoon does not need to store full payment card numbers in order to complete standard payment processing.

Payment details are handled by the applicable payment processor to authorize transactions, process payments, and support fraud prevention and transaction security.

Cookies and Analytics

Monsoon uses cookies and analytics tracking to support website functionality, understand how visitors interact with the site, improve performance, remember preferences, and help provide a smoother shopping experience.

• Essential cookies help the website function properly.
• Performance and analytics cookies help us understand website traffic and page interaction.
• Preference cookies may help remember selected settings or browsing choices.
• Marketing-related cookies may help measure the effectiveness of promotional content, where applicable.

Email Marketing

If you subscribe to Monsoon email updates, we may use your email address to send marketing messages, product updates, store news, offers, and other promotional communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at [email protected].

Service Providers

Monsoon may share limited customer information with service providers that help operate the online store and support customer orders. These providers may assist with payment processing, website hosting, order management, customer support, analytics, email delivery, security, and related store operations.

Service providers should only use customer information as needed to perform services for Monsoon or as otherwise required by law.

Data Security

Monsoon uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No online store, website, or electronic transmission can be guaranteed to be completely secure. Please contact us if you believe your information or account may have been used without authorization.

Data Retention

Monsoon retains customer information for as long as reasonably needed to provide services, process orders, respond to customer inquiries, maintain business records, comply with applicable obligations, resolve disputes, and support store operations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for recordkeeping and operational purposes.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These may include the right to request access, correction, deletion, restriction, objection, or a copy of certain information we hold about you.

Children’s Privacy

Monsoon is not intended for children to provide personal information without the involvement of a parent or guardian. We do not knowingly collect personal information directly from children where parental consent is required.

If you believe a child has provided personal information to Monsoon, please contact us so we can review the request.

International Users

If you access Monsoon from outside the country where our store operations or service providers are located, your information may be processed or stored in a location different from where you live.

By using our website or providing information to Monsoon, you understand that your information may be handled as described in this Privacy Policy.

Policy Updates

Monsoon may update this Privacy Policy from time to time to reflect changes to our store operations, services, technology, or privacy practices.

When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of our website after updates means the revised policy applies to your use of Monsoon.

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